Refund policy

RETURN & REFUND POLICY

Each KanjiMe piece is custom-made specifically for you based on the information provided with your order.

CANCELLATIONS

Because each order is personalized and made to order, we do not accept cancellations once an order has been placed.

RETURNS & EXCHANGES

We do not accept returns or exchanges for customer preference, as all KanjiMe products are personalized and custom-made.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, please contact us at info@kanjime-japan.com within 7 days of delivery.

Please include your order number and photographs showing the issue.

After reviewing the details, we will arrange a replacement or refund where appropriate. If a return is required due to damage, defect, or an error on our part, we will cover the return shipping costs.

REFUNDS

If a refund is approved, it will be issued to your original payment method.

Please allow time for your bank or credit card provider to process the refund after it has been issued.

CONTACT

For questions regarding your order, returns, or refunds, please contact:

info@kanjime-japan.com